:root{
  --navy:#082d47;--navy-2:#06334f;--navy-3:#0c4664;--teal:#0fb59f;--teal-2:#00a88f;
  --blue:#2f73f6;--green:#18b97e;--orange:#ff9d12;--red:#f64c5b;--text:#0b1f38;
  --muted:#6d8098;--line:#dce5ee;--bg:#f5f8fc;--panel:#fff;--shadow:0 1px 2px rgba(10,37,64,.03);
}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;color:var(--text);background:var(--bg);font-size:14px}a{color:#1468ee;text-decoration:none}button,input,select,textarea{font:inherit}.svg-icon{width:20px;height:20px;display:inline-block;flex:0 0 auto}.svg-icon.small{width:15px;height:15px}.svg-icon.tiny{width:14px;height:14px}.app-shell{display:grid;grid-template-columns:260px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;background:linear-gradient(180deg,#07314d 0%,#052b45 55%,#062b43 100%);color:#fff;padding:18px 15px 18px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:10px;color:#fff;font-size:27px;font-weight:760;letter-spacing:-.6px;padding:4px 10px 22px}.brand-text b{color:#12d5bd}.brand-symbol{position:relative;width:34px;height:34px;display:inline-block}.brand-ring{position:absolute;inset:3px 2px 5px 2px;border:3px solid #22dcc7;border-radius:50%}.brand-bubble{position:absolute;left:7px;top:8px;width:20px;height:16px;border:2px solid #e8ffff;border-radius:50%;background:#0a405d}.brand-tail{position:absolute;left:7px;bottom:1px;width:8px;height:8px;border-left:3px solid #22dcc7;transform:rotate(-40deg)}.sidebar-nav{display:flex;flex-direction:column;gap:5px}.nav-item{height:48px;color:#f2f7fb;padding:0 15px;border-radius:8px;display:flex;gap:14px;align-items:center;font-weight:560;font-size:16px}.nav-item .svg-icon{width:23px;height:23px}.nav-item:hover{background:rgba(255,255,255,.07)}.nav-item.active{background:linear-gradient(90deg,#0d7d80,#087277);box-shadow:inset 0 0 0 1px rgba(255,255,255,.05);color:#fff}.sidebar-bottom{margin-top:auto;display:flex;flex-direction:column;gap:16px}.plan-card,.help-card{border:1px solid rgba(255,255,255,.15);background:rgba(0,22,39,.12);border-radius:12px;padding:14px}.plan-title,.usage{display:flex;justify-content:space-between;align-items:center}.plan-title span{color:#19dcc5;font-weight:700}.plan-title em{font-style:normal;color:#18d8bf;background:rgba(18,216,191,.08);padding:3px 7px;border-radius:5px;font-size:12px}.usage{margin:14px 0 7px;font-size:12px}.usage-bar{height:5px;border-radius:5px;background:#2c5870;overflow:hidden}.usage-bar i{display:block;height:100%;background:#1fd2b9}.plan-card>small{display:block;margin:15px 0 12px;color:#dce7ef}.sidebar-secondary{width:100%;border:0;border-radius:7px;background:#244b65;color:#fff;font-weight:650;padding:9px}.help-card{display:grid;grid-template-columns:auto 1fr;gap:7px 9px}.help-card>.svg-icon{color:#17dbc3}.help-card strong{font-size:15px}.help-card span{grid-column:1/-1;font-size:13px;line-height:1.4;color:#dce8f0}.help-button{grid-column:1/-1;border:1px solid #10cdb6;border-radius:7px;color:#19dcc5;padding:9px 12px;text-align:center;display:flex;align-items:center;justify-content:center;gap:8px}.main{min-width:0}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;z-index:15}.global-search{width:min(500px,41vw);height:40px;border:1px solid var(--line);border-radius:7px;padding:0 12px;color:#8294aa;display:flex;align-items:center;gap:10px}.global-search input{border:0;outline:0;width:100%;color:var(--text);background:transparent}.global-search kbd{border:1px solid #d6e0ea;background:#f8fafc;color:#708197;border-radius:5px;padding:2px 7px;font-size:11px;white-space:nowrap}.top-actions{display:flex;align-items:center;gap:14px}.top-divider{height:31px;width:1px;background:#e2e9f0}.btn{min-height:38px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;border-radius:7px;padding:8px 14px;font-weight:650;cursor:pointer;background:#fff;color:var(--text)}.btn.primary{background:linear-gradient(135deg,#13b99f,#06a98f);color:#fff}.btn.outline{border-color:#d8e3ed;background:#fff}.btn.danger-outline{border-color:#ff6570;color:#ef3347;background:#fff}.btn.full{width:100%}.top-new{min-width:156px}.icon-button{border:0;background:transparent;padding:7px;color:#17324d;position:relative}.notification i{position:absolute;right:1px;top:-1px;background:#ef3e4d;color:#fff;width:18px;height:18px;border-radius:50%;font-size:10px;display:grid;place-items:center;font-style:normal}.has-dot:after{content:"";width:7px;height:7px;background:#18b97e;border:2px solid #fff;border-radius:50%;position:absolute;right:2px;top:3px}.userbox{display:flex;align-items:center;gap:10px}.userbox b{display:block;font-size:13px}.userbox small{display:block;color:var(--muted);font-size:12px;margin-top:2px}.avatar,.big-avatar,.mini-avatar,.queue-avatar,.message-avatar{border-radius:50%;display:inline-grid;place-items:center;font-weight:800}.avatar{width:36px;height:36px;background:#e6f3ff;color:#145fbd;border:1px solid #cfe5f8}.content{padding:22px 28px 36px;max-width:1740px;width:100%;margin:0 auto}.page-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:18px}.page-head h1{font-size:28px;line-height:1.05;margin:0 0 7px;letter-spacing:-.6px}.page-head p{margin:0;color:var(--muted);font-size:14px}.date-filter{border:1px solid var(--line);background:#fff;border-radius:8px;padding:9px 13px;display:flex;align-items:center;gap:9px;color:#15304c}.stats{display:grid;gap:15px;margin-bottom:15px}.stats.four{grid-template-columns:repeat(4,minmax(0,1fr))}.stats.three{grid-template-columns:repeat(3,minmax(0,1fr))}.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:17px 18px;display:flex;gap:15px;align-items:center;box-shadow:var(--shadow);min-height:104px}.stat .icon,.empty-state .icon{width:54px;height:54px;border-radius:13px;display:grid;place-items:center;color:#fff}.stat .icon .svg-icon{width:29px;height:29px}.icon.blue{background:linear-gradient(135deg,#477fff,#1c62ee)}.icon.orange{background:linear-gradient(135deg,#ffb025,#fa9003)}.icon.green{background:linear-gradient(135deg,#2cc79c,#09aa85)}.icon.green2{background:linear-gradient(135deg,#2bc76d,#0cae53)}.icon.red{background:linear-gradient(135deg,#ff6571,#ef3547)}.stat small{color:#52677f}.stat strong{display:block;font-size:27px;line-height:1;margin:5px 0 7px;letter-spacing:-.4px}.stat em{font-size:11px;font-style:normal}.stat em span{color:#7b8da2}.positive{color:#14a65f}.negative{color:#f23e4f}.panel,.ticket-header,.welcome-card{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.panel{padding:16px}.panel h3{margin:0;font-size:16px}.panel-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.panel-title a{font-size:12px}.ghost-more{border:0;background:transparent;color:#38526d;padding:3px}.dashboard-top-grid{display:grid;grid-template-columns:1.02fr 1.18fr 1.12fr;gap:14px;margin-bottom:14px}.dashboard-bottom-grid{display:grid;grid-template-columns:.85fr 1.75fr;gap:14px}.channel-panel,.evolution-panel,.tech-panel{min-height:245px}.donut-wrap{display:flex;align-items:center;gap:20px;height:185px}.donut{width:150px;height:150px;border-radius:50%;background:conic-gradient(#2f73f6 0 var(--p1),#23b767 var(--p1) var(--p2),#22b9c8 var(--p2) 100%);display:grid;place-items:center;position:relative;flex:0 0 auto}.donut:before{content:"";position:absolute;width:92px;height:92px;background:white;border-radius:50%}.donut span{position:relative;text-align:center;font-size:23px;font-weight:800}.donut span small{display:block;font-size:11px;color:var(--muted);font-weight:600;margin-top:2px}.legend{flex:1}.legend div{display:flex;align-items:center;gap:8px;margin:17px 0;color:#1f3954}.legend b{margin-left:auto;font-size:12px}.legend b small{color:#5e728a}.dot{width:10px;height:10px;border-radius:50%}.dot.portal{background:#2f73f6}.dot.email{background:#23b767}.dot.whatsapp{background:#22b9c8}.chart-legend{display:flex;justify-content:center;gap:24px;font-size:11px;color:#496078}.line-dot{display:inline-block;width:17px;height:2px;margin-right:6px;vertical-align:middle;position:relative}.line-dot:after{content:"";position:absolute;width:5px;height:5px;border-radius:50%;left:6px;top:-2px;background:currentColor}.open-line{background:#2f73f6;color:#2f73f6}.resolved-line{background:#12b49d;color:#12b49d}.line-chart{height:177px;position:relative;padding:8px 8px 25px}.line-chart svg{position:absolute;left:0;right:0;top:5px;width:100%;height:145px;z-index:2}.chart-grid-lines{position:absolute;inset:10px 0 30px;display:grid;grid-template-rows:repeat(5,1fr)}.chart-grid-lines i{border-top:1px solid #e9eef4}.chart-labels{position:absolute;bottom:3px;left:8px;right:8px;display:flex;justify-content:space-between;color:#788ba1;font-size:10px}.tech-header,.tech-row{display:grid;grid-template-columns:1.55fr .7fr .7fr .55fr;align-items:center;gap:6px}.tech-header{font-size:10px;color:#76899f;text-align:center;padding:0 0 6px}.tech-row{padding:7px 0;border-bottom:1px solid #edf1f5;font-size:12px}.tech-row:last-child{border-bottom:0}.tech-row>span:not(:first-child){text-align:center}.tech-name{display:flex;align-items:center;gap:8px;font-weight:600}.mini-avatar{width:24px;height:24px;background:#dcecf9;color:#315b7d;font-size:9px;border:1px solid #cfdde9}.sla-pill{display:inline-flex;justify-content:center;padding:3px 7px;border-radius:9px;font-size:10px;font-weight:700}.sla-pill.good{background:#e8f7eb;color:#2c994f}.sla-pill.warn{background:#fff4df;color:#d28200}.sla-pill.danger{background:#ffeded;color:#df3243}.queue-panel,.recent-panel{padding:0;overflow:hidden}.queue-panel .panel-title,.recent-panel .panel-title{padding:14px 16px 0}.counter{font-size:10px;color:#ec3949;background:#ffe7e9;padding:3px 7px;border-radius:12px;margin-left:4px}.queue-row{display:grid;grid-template-columns:34px 115px 1fr 28px auto 48px;align-items:center;gap:8px;border-top:1px solid #edf1f5;padding:10px 14px;color:inherit}.queue-row:hover{background:#fbfdff}.queue-avatar{width:31px;height:31px;background:#1bb88d;color:#fff;font-size:10px}.queue-person b{display:block;font-size:11px}.queue-person small{display:block;color:var(--muted);font-size:9px}.queue-subject{font-size:10px;color:#647990}.queue-channel .svg-icon{width:18px;height:18px}.queue-time{font-size:10px;color:#e63b49;font-weight:700}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th{background:#fbfcfe;color:#51657d;font-size:10px;font-weight:600;text-align:left;white-space:nowrap}.table th,.table td{padding:11px 10px;border-bottom:1px solid #e8edf3;vertical-align:middle}.table td{font-size:10.5px}.table td b{font-weight:650}.table td small{display:block;color:var(--muted);margin-top:2px}.table tbody tr:hover{background:#fbfdff}.badge{display:inline-flex;align-items:center;padding:4px 8px;border-radius:6px;font-size:10px;font-weight:650;white-space:nowrap}.status-open{background:#e8f1ff;color:#1766df;border:1px solid #d2e3ff}.status-in_progress{background:#fff4df;color:#cc7a00;border:1px solid #ffe0ab}.status-waiting_customer{background:#fff3e0;color:#d17500}.status-resolved,.status-closed{background:#e9f7ed;color:#1d9a53}.priority-low{background:#e9f7ed;color:#25934e}.priority-medium{background:#fff3df;color:#c77a00}.priority-high,.priority-critical{background:#ffebed;color:#db3044}.channel{display:inline-flex;align-items:center;gap:5px;font-weight:600}.channel .svg-icon{width:17px;height:17px}.channel.whatsapp{color:#05ac65}.channel.email{color:#3378ff}.channel.portal,.channel.api{color:#2d6cff}.technician-cell{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.page-footer{text-align:center;color:#71849a;font-size:11px;margin-top:18px}.page-actions{display:flex;gap:10px}.ticket-page-layout{display:grid;grid-template-columns:minmax(0,1fr) 250px;gap:15px}.ticket-main{min-width:0}.stats.compact .stat{min-height:100px}.filters{display:grid;grid-template-columns:1.7fr repeat(4,.8fr) auto;gap:8px;align-items:end;margin-bottom:14px}.filters label{margin:0;font-size:10px;font-weight:600;color:#4a6078}.filters label span{display:block;margin-bottom:5px}.filters input,.filters select{height:36px;border:1px solid var(--line);border-radius:6px;padding:0 10px;background:#fff;outline:none;width:100%}.search-filter{position:relative}.search-filter .svg-icon{position:absolute;right:10px;top:9px;width:16px;height:16px;color:#7890a8}.search-filter input{padding-right:34px}.filter-actions{display:flex;flex-direction:column;align-items:center;gap:6px}.filter-actions a{font-size:10px}.ticket-table td{font-size:10px}.pagination{display:flex;justify-content:space-between;align-items:center;padding:11px 13px;font-size:10px;color:#637890}.pagination div{display:flex;gap:5px}.pagination button{width:27px;height:27px;border:1px solid #dce5ee;background:#fff;border-radius:6px;color:#6c8096}.pagination button.active{background:#0eae96;color:#fff;border-color:#0eae96}.ticket-list-side{display:flex;flex-direction:column;gap:12px}.side-panel{padding:15px}.side-panel h3{display:flex;align-items:center;gap:7px;margin-bottom:14px}.side-panel h3 .svg-icon{width:18px}.side-metrics>div,.source-list>div{display:flex;align-items:center;justify-content:space-between;padding:7px 0;font-size:11px}.metric{min-width:25px;text-align:center;padding:3px 6px;border-radius:6px}.blue-m{background:#eaf2ff;color:#1768e8}.orange-m{background:#fff1df;color:#d27a00}.red-m{background:#ffebed;color:#df3143}.side-link{display:block;margin-top:10px;font-size:10px}.source-list>div{justify-content:flex-start;gap:8px}.source-list b{margin-left:auto;background:#f0f3f7;border-radius:6px;padding:2px 7px}.source-dot{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;font-size:9px;font-style:normal;color:#fff}.portal-s{background:#3975f4}.email-s{background:#32ae58}.wa-s{background:#18b975}.shortcut-list{display:flex;flex-direction:column}.shortcut-list a{color:#243e59;display:grid;grid-template-columns:20px 1fr 16px;align-items:center;gap:6px;padding:9px 0;border-bottom:1px solid #eef2f6;font-size:11px}.shortcut-list a:last-child{border-bottom:0}.ticket-header{padding:13px 18px;margin-bottom:12px}.ticket-title{display:flex;align-items:center;gap:20px;margin-bottom:13px}.ticket-title strong{font-size:23px}.ticket-title h1{font-size:16px;margin:0}.ticket-meta{display:grid;grid-template-columns:repeat(6,minmax(0,1fr)) 32px;align-items:stretch}.ticket-meta>span{font-size:10px;color:var(--muted);padding:0 17px;border-right:1px solid var(--line)}.ticket-meta>span:first-child{padding-left:0}.ticket-meta b{display:flex;align-items:center;gap:5px;color:var(--text);font-size:11px;margin-top:4px}.meta-channel .svg-icon{width:15px;height:15px}.meta-more{align-self:center}.back{display:inline-block;margin:2px 0 10px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:13px}.conversation{padding:0;overflow:hidden}.tabs{height:45px;display:flex;align-items:center;gap:32px;padding:0 18px;border-bottom:1px solid var(--line);font-size:11px}.tabs b{height:45px;display:flex;align-items:center;color:#069f86;border-bottom:2px solid #0daf94}.tab-count{font-style:normal;background:#eef2f6;border-radius:10px;padding:2px 6px;margin-left:3px}.messages{padding:15px 18px;min-height:430px;max-height:57vh;overflow:auto;background:#fff}.day-chip{width:max-content;margin:0 auto 18px;border:1px solid #e3e9ef;background:#fafcfe;border-radius:16px;padding:5px 12px;color:#78899d;font-size:10px}.message-row{display:flex;align-items:flex-start;gap:8px;margin:14px 0}.message-row.out{flex-direction:row-reverse}.message-avatar{width:31px;height:31px;color:#fff;font-size:10px}.message-avatar.client{background:#15ad75}.message-avatar.tech{background:#253b51}.bubble{max-width:70%;min-width:220px;border:1px solid #dce5ed;border-radius:10px;padding:10px 12px;background:#fff;position:relative;font-size:11px}.message-row.out .bubble{background:#eaf8f0;border-color:#bee9d0}.bubble b{font-size:10.5px}.bubble b small{color:#7c8da1;font-weight:400;margin-left:8px}.bubble p{margin:5px 0 0;line-height:1.38}.read-mark{position:absolute;right:10px;bottom:6px;color:#009f84;font-size:10px}.reply{border-top:1px solid var(--line);padding:10px 12px}.reply-toolbar{display:flex;gap:6px}.reply-toolbar button{border:0;background:transparent;color:#40566f;padding:4px}.reply textarea{width:100%;border:0;outline:0;resize:vertical;min-height:65px;padding:10px 4px}.reply-actions{display:flex;justify-content:space-between;align-items:center}.reply-actions>div{display:flex;align-items:center;gap:14px}.attach{font-size:10px}.internal{display:flex;align-items:center;gap:7px;margin:0;font-size:10px;color:#566a81}.internal input{display:none}.toggle{width:30px;height:16px;background:#e3e8ee;border-radius:10px;position:relative}.toggle:after{content:"";width:12px;height:12px;background:#fff;border-radius:50%;position:absolute;left:2px;top:2px;box-shadow:0 1px 2px rgba(0,0,0,.15)}.internal input:checked+.toggle{background:#19b79e}.internal input:checked+.toggle:after{left:16px}.reply-send{min-width:170px}.ticket-side{display:flex;flex-direction:column;gap:12px}.client-card .panel-title{margin-bottom:8px}.whatsapp-green{color:#08a95f}.client-line{display:grid;grid-template-columns:42px 1fr 24px;gap:9px;align-items:center}.big-avatar{width:52px;height:52px;background:#116ce7;color:#fff;font-size:17px}.big-avatar.small{width:42px;height:42px;background:#17b96e;font-size:12px}.client-line b{display:block}.client-line small{color:var(--muted)}.edit-icon{border:0;background:transparent;color:#6c8197}.contact-line{font-size:11px;color:#315171}.tags>small{color:#7f90a3}.tags>div{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.tags span{font-size:9px;padding:4px 7px;border-radius:6px;background:#e9f8ee;color:#198b4b}.tags span:nth-child(2){background:#e8f1ff;color:#1f64d8}.tags span:nth-child(3){background:#f0e9ff;color:#6b49c7}.tags button{border:1px solid #dce5ed;background:#fff;border-radius:6px}.last-ticket-list a{display:grid;grid-template-columns:35px 1fr auto auto 12px;align-items:center;gap:6px;padding:8px 0;border-bottom:1px solid #eef2f5;color:inherit;font-size:9px}.last-ticket-list a:last-child{border-bottom:0}.last-ticket-list em{font-style:normal}.last-ticket-list small{color:#75889d}.action-panel{display:flex;flex-direction:column;gap:8px}.action-panel h3{margin-bottom:2px}.details{display:grid;grid-template-columns:1fr 1.3fr;gap:11px;margin:0}.details dt{color:#6e8197;font-size:10px}.details dd{margin:0;text-align:right;font-size:10px}.details dd.meta-channel{justify-content:flex-end}.danger-text{color:#ef3447;font-weight:600}.welcome-card{display:flex;align-items:center;gap:18px;padding:20px 22px;margin-bottom:14px;background:linear-gradient(90deg,#f0f6ff,#f2f8ff)}.welcome-card h1{font-size:22px;margin:0 0 4px}.welcome-card p{margin:0;color:#556b84}.welcome-illustration{margin-left:auto;position:relative;width:145px;height:70px;color:#2f73f6}.headset-ring{position:absolute;right:30px;top:5px;width:58px;height:58px;border:4px solid #2f73f6;border-bottom-color:transparent;border-radius:50%;display:grid;place-items:center}.headset-ring .svg-icon{width:35px;height:35px}.chat-dots{position:absolute;right:5px;top:27px;background:#e4edff;border-radius:22px;padding:10px;color:#90b1f2;letter-spacing:2px}.portal-grid{display:grid;grid-template-columns:.95fr 1.45fr;gap:14px;margin-bottom:14px}.ticket-create-card label{font-size:10px;margin-bottom:10px}.ticket-create-card input,.ticket-create-card select,.ticket-create-card textarea{width:100%;border:1px solid #dce5ee;border-radius:6px;padding:9px 10px;margin-top:6px;outline:0}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.dropzone{height:60px;border:1px dashed #cddbe8;border-radius:7px;display:flex;align-items:center;justify-content:center;gap:10px;color:#55728f;margin-bottom:8px}.dropzone b{display:block;font-size:10px}.dropzone small{display:block;font-size:9px;color:#8395a8;margin-top:3px}.portal-send{float:right}.knowledge{padding:14px 18px}.knowledge-grid{display:grid;grid-template-columns:repeat(3,1fr)}.knowledge-grid article{display:flex;align-items:center;gap:12px;padding:4px 18px;border-right:1px solid #e7edf3}.knowledge-grid article:last-child{border-right:0}.knowledge-icon{width:48px;height:48px;border-radius:9px;display:grid;place-items:center}.knowledge-icon.mint{background:#e7f7ee;color:#11a65d}.knowledge-icon.blueish{background:#eef4ff;color:#2f73f6}.knowledge-icon.purple{background:#f5efff;color:#8a54dd}.knowledge-grid b{font-size:10px}.knowledge-grid p{font-size:9px;color:#6d8198;line-height:1.35;margin:5px 0}.mini-badge{font-size:9px;padding:3px 7px;border-radius:6px}.greenish{background:#e7f7eb;color:#198f4c}.blueish-badge{background:#e8f1ff;color:#2364d7}.purple-badge{background:#f0e9ff;color:#7046cb}.empty-state{text-align:center;padding:60px 20px}.empty-state .icon{margin:0 auto 15px}.empty-state p,.empty-mini{color:var(--muted)}.empty-mini{padding:20px;text-align:center;font-size:11px}.form-card{max-width:920px}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at top right,#e7fff9,#f4f7fb 48%)}.login-card{width:min(420px,92vw);background:#fff;border:1px solid var(--line);border-radius:16px;padding:32px;box-shadow:0 18px 55px rgba(10,45,80,.12)}.login-brand{color:var(--text);padding:0 0 22px}.login-card h1{font-size:29px;margin:0 0 6px}.login-card>p{color:var(--muted);margin-bottom:20px}.login-card label{display:block;font-size:12px;font-weight:650;color:#40566f;margin-bottom:12px}.login-card input{width:100%;border:1px solid var(--line);border-radius:7px;padding:10px 12px;margin-top:6px}.alert{padding:10px;border-radius:7px;margin:10px 0}.alert.danger{background:#ffe9eb;color:#c72f3d}
@media(max-width:1350px){.app-shell{grid-template-columns:225px minmax(0,1fr)}.dashboard-top-grid{grid-template-columns:1fr 1fr}.tech-panel{grid-column:1/-1}.dashboard-bottom-grid{grid-template-columns:1fr}.ticket-page-layout{grid-template-columns:1fr}.ticket-list-side{display:grid;grid-template-columns:repeat(3,1fr)}.stats.four{grid-template-columns:repeat(2,1fr)}}
@media(max-width:900px){.app-shell{grid-template-columns:78px minmax(0,1fr)}.brand-text,.nav-item span,.plan-card,.help-card{display:none}.brand{padding-left:7px}.nav-item{justify-content:center;padding:0}.global-search{display:none}.dashboard-top-grid,.portal-grid{grid-template-columns:1fr}.ticket-layout{grid-template-columns:1fr}.ticket-side{display:grid;grid-template-columns:repeat(2,1fr)}.filters{grid-template-columns:1fr 1fr}.ticket-list-side{grid-template-columns:1fr}.content{padding:18px}.ticket-meta{grid-template-columns:repeat(3,1fr)}}
@media(max-width:620px){.app-shell{display:block}.sidebar{position:static;height:auto;padding:10px}.brand{padding-bottom:10px}.brand-text{display:inline}.sidebar-nav{flex-direction:row;overflow:auto}.nav-item{min-width:50px;height:42px}.topbar{padding:0 12px}.top-new{min-width:auto}.top-new span,.top-divider,.has-dot,.userbox div{display:none}.content{padding:14px}.stats.four,.stats.three{grid-template-columns:1fr}.dashboard-top-grid,.dashboard-bottom-grid,.portal-grid{grid-template-columns:1fr}.ticket-side{grid-template-columns:1fr}.ticket-meta{grid-template-columns:1fr 1fr}.ticket-meta>span{padding:6px}.filters{grid-template-columns:1fr}.knowledge-grid{grid-template-columns:1fr}.knowledge-grid article{border-right:0;border-bottom:1px solid #e7edf3;padding:10px}.page-actions{display:none}.queue-row{grid-template-columns:34px 1fr auto}.queue-subject,.queue-channel,.queue-time{display:none}}
.connection-pill{display:inline-flex;align-items:center;gap:6px;background:#e8fbf5;color:#078b73;border:1px solid #c8f0e5;border-radius:20px;padding:7px 11px;font-size:10px;font-weight:700}.wa-list-title{padding:13px 16px;border-bottom:1px solid var(--line);align-items:center}.wa-list-title small{margin-left:auto;color:var(--muted)}.clickable-row{cursor:pointer}.clickable-row:hover{background:#f7fbff}.wa-contact{display:flex;align-items:center;gap:9px}.wa-avatar{background:#13b67c;color:#fff}.unread-badge{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 6px;border-radius:12px;background:#13b59d;color:#fff;font-weight:800}.wa-empty{padding:48px 20px;text-align:center;color:var(--muted)}.wa-empty .icon{margin:0 auto 12px}.wa-empty h3{color:var(--text);margin:5px 0}.wa-empty p{margin:0}.wa-empty.small{padding:30px}.wa-header{display:flex;justify-content:space-between;align-items:center}.wa-header .ticket-title{margin:0}.wa-header .ticket-title h1{margin:0 0 4px}.wa-header .ticket-title small{color:var(--muted)}.wa-status-top{display:flex;align-items:center;gap:15px;font-size:10px;color:var(--muted)}.wa-big-avatar{width:46px;height:46px;font-size:13px}.wa-messages{background:linear-gradient(#fbfdfd,#fff)}.wa-hint{color:var(--muted)}.assigned-info{display:flex;align-items:center;gap:7px;border:1px solid #d9eee8;background:#f2fbf8;color:#3d665d;border-radius:7px;padding:9px;font-size:10px}.assigned-info .svg-icon{width:16px}.alert.danger{margin-bottom:12px}